Product updates, shipped continuously.
v2.4.0FeatureJuly 24, 2026
Streaming handoff and thread ownership
Handoffs now reach Slack in under 400ms and agent replies stream back into the widget without a page refresh.
- newSlack thread ownership: the first agent to reply claims the ticket.
- newTyping indicators are mirrored between Slack and the widget.
- improvedMedian handoff latency down from 1.9s to 380ms.
- fixedAttachments sent from Slack no longer lose their filename.
v2.3.2FixJuly 9, 2026
Crawler reliability
A round of fixes for large documentation sites and JS-rendered pages.
- fixedCrawls of 10k+ pages no longer time out at the sitemap stage.
- fixedCanonical tags are respected, removing duplicate chunks.
- improvedrobots.txt crawl-delay is now honoured per host.
v2.3.0FeatureJune 18, 2026
Answer citations and confidence
Every answer now carries the sources it was built from, plus a confidence score you can route on.
- newInline citations with deep links to the exact heading.
- newconfidence field on the Chat API response and webhooks.
- newConfidence threshold rule for automatic handoff.
- improvedRetrieval reranking lifted answer accuracy by 11% on our eval set.
v2.2.0FeatureMay 27, 2026
Notion and Google Drive sync
Keep the knowledge base fresh without exporting anything by hand.
- newTwo-way Notion sync with per-database scoping.
- newGoogle Drive folder sync for PDF, DOCX and Slides.
- improvedSources page shows last-synced time and chunk count.
v2.1.0ImprovementMay 6, 2026
Multilingual answers
Miko replies in the visitor's language while keeping one source of truth in your docs.
- newAutomatic language detection across 34 languages.
- improvedWidget UI strings are localised, including the handoff prompt.
- fixedRight-to-left layouts no longer clip the composer.
v2.0.0FeatureApril 2, 2026
Miko 2.0
A rebuilt retrieval pipeline, the new admin panel and a public Chat API. This release replaces the v1 widget.
- newPublic Chat API with server-sent event streaming.
- newWeb panel for agents, with transcript and source context.
- newWebhooks for conversation, answer, handoff and ticket events.
- improvedWidget bundle reduced to 14 kB gzipped.