Guides
Opinionated walkthroughs written by the team that runs support on Miko every day. Each guide ends with a checklist you can hand to a teammate.
Reach 60% deflection in 30 days
A month-by-week plan: seed your knowledge base, measure unanswered questions, write the ten missing articles, then tighten the confidence threshold.
Setup
One topic per page, explicit headings, no PDFs of screenshots. Why chunking rewards clear structure.
Enable JS rendering, set include patterns, and verify what the crawler actually stored.
Colour tokens, radius, launcher copy, and how to mount the widget inside an existing app shell.
Operations
Confidence thresholds, keyword triggers, VIP routing and what to do outside business hours.
Thread-based ownership, reminders, and reporting on time-to-human instead of time-to-close.
The four numbers to look at: deflection, escalation rate, unanswered questions, CSAT after handoff.
Advanced
Run Miko in shadow mode, compare answers against agent replies, then flip traffic gradually.
Answer in the customer's language while keeping a single English source of truth.
Streaming SSE, rendering citations, and persisting conversations in your own database.
Open the live Miko demo and ask anything about these docs.