Apply for the beta

What's new

What's new in Miko

Every notable change to the product, with the day it shipped. Miko is in private beta and moves every week.

October 2026

  1. Android and iOS SDKs

    The chat and Miko AI now live inside your mobile app, and replies reach the customer's phone as push notifications through your own Firebase project.

    Web chat

  2. Telegram, Slack, Messenger and Instagram

    Four more channels land in the same inbox, answered by your team and by Miko AI like web chat.

    Inbox

  3. Co-browsing

    With the visitor's consent, see the page they are on, live, while you chat.

    Inbox

  4. AI sales assistant

    Lead scoring and routing, meeting booking in the chat and follow-up messages for leads who went quiet.

    Sales

  5. Revenue attribution

    An order placed after a conversation is credited to it, so reports show what support earned.

    Reports

  6. Product tours, tips and surveys

    Tours, tips and checklists drawn on your own site, and NPS, rating and choice surveys answered in place.

    Outbound

  7. HubSpot, Salesforce and Zapier/Make

    Contacts sync with HubSpot and Salesforce, and ready-made connectors with OAuth2 reach your other systems.

    Integrations

  8. Procedures

    Write step-by-step handling for returns or bookings; Miko AI follows it, and a simulator and versions let you test before publishing.

    Miko AI

  9. Miko AI reads screenshots and PDFs

    A customer's screenshot, photo or PDF is read together with their message.

    Miko AI

  10. Quality review and custom reports

    Scorecards, automatic scoring and a review queue, plus report metrics of your own and working report filters.

    Reports

  11. Topics and incidents

    Topics are found from conversations, and a sudden flood of one opens an incident.

    Inbox

  12. Brands

    One workspace, several names, each on its own site.

    Web chat

  13. Notifications with the panel closed

    Teammates hear about a customer's message even when Miko isn't open.

    Inbox

  14. WhatsApp

    Connect your business number through your own Meta app and answer WhatsApp from the inbox.

    Inbox

  15. Chat campaigns, written freely

    Campaigns built from blocks, in three looks, with audience rules and moments such as scrolling or leaving the page.

    Outbound

September 2026

  1. Two-step sign-in and data rights

    A workspace can require two-step sign-in, export a contact's or its own data, and set how long data is kept.

    Security

  2. Tickets and bookings in the chat

    A visitor can open a ticket or book a time without leaving the chat, and Miko AI says plainly when it doesn't know.

    Miko AI

  3. Cart, sizes and known shoppers

    Products go into the cart from the chat, a product with sizes asks which one, and a signed-in shopper is recognised.

    E-commerce

  4. Assignment engine

    Rules, team inboxes that assign by hand, in turn or by load, caps, a queue and “Take next”.

    Inbox

  5. Greeting and video in the chat

    A greeting beside the launcher opens straight into a conversation, and video links play where they are posted.

    Web chat

  6. Knowledge sources, reworked

    Sync a whole site and choose its pages, with folders as a tree and every site under its own icon.

    Knowledge

  7. Your own mailbox

    Connect a mailbox over IMAP and SMTP, with forwarding guides for each mail provider.

    Inbox

Let Miko AI answer your first customer today.

Add the chat to your site and connect a knowledge source — or let Operator, the panel's AI assistant, do it for you.

Apply for the betaLog in