Reports
Know what your customers ask
Topics, response times, satisfaction, Miko AI's answers and the orders that followed a conversation, in reports that read without a manual.
Quality, scored.
Write down what a good answer does. Miko AI scores a sample of conversations against it, criterion by criterion, and sends the weak ones to review.
Revenue that started in a chat.
Orders from your shop are matched to the conversation before them, so you can see what the chat sold.
The numbers support teams ask for. Without exporting a spreadsheet.
Topics
What customers ask about, and how it changes week by week.
Operations
Volume, first reply, time to resolve and who handled what.
Miko AI
What it resolved, what it handed over and the questions it couldn't answer.
Satisfaction
Ratings from closed conversations, by team and by teammate.
Tickets
Open, waiting and resolved tickets, and how long each one took.
Answer feedback
Customers' thumbs up and down on Miko AI's answers.
Keep exploring
Let Miko AI answer your first customer today.
Add the chat to your site, connect a knowledge source and let Operator do the rest.