Inbox
One inbox for every conversation
Web chat, email, WhatsApp, Instagram, Messenger, Telegram and Slack land in the same list. Miko labels each conversation with its topic and gives it to the right person.
Assigned to someone who's there.
Manual, round robin or balanced by workload, team by team. Limits keep anyone from drowning; the rest wait in a queue anyone can take the next one from.
A draft before you start typing.
Cue, the inbox's assistant, reads the conversation and your knowledge and leaves a reply waiting in the composer. Send it, edit it or ignore it.
Everything a support team needs. Without a stack of add-ons.
Topics and routing
Every conversation gets a topic, and each topic goes to the team that handles it.
Spam folder
Suspicious conversations are set aside with their reasons, out of everyone's way.
Tickets
Turn a conversation into a ticket when the work takes longer than a chat.
Customer profile
Who they are, what they asked before and where they wrote from, beside the chat.
Satisfaction ratings
Customers rate the conversation when it closes; the score goes to your reports.
Snooze and waiting
Snooze a conversation until later and see which ones wait on the customer, and which on you.
Keep exploring
Let Miko AI answer your first customer today.
Add the chat to your site, connect a knowledge source and let Operator do the rest.